Grow!
Help & Support
Last updated 5 September 2026
How to get help with Grow! accounts, safety, and the marketplace.
Contact us
Email support@letsgrow.lu from the address on your Grow! account when possible. Include a short description, screenshots if useful, and any order ID for shop issues.
We typically reply within 2 business days (Luxembourg business days).
Account access
Use Forgot password on the sign-in screen, or enter the verification code from your email if you just signed up. Pending unverified signups stay available for 24 hours.
Sign in with Apple is available on iOS. If you lose access to your Apple ID email, contact support@letsgrow.lu with as much account detail as you can provide.
Safety and reporting
In the app you can report posts and profiles and block other users. For follow-up, email support@letsgrow.lu.
If you are in immediate danger or witnessing a crime, contact local emergency services first, then notify us.
Privacy, export, and deletion
Privacy Policy: https://letsgrow.lu/privacy
Delete your account: Profile → Settings → Delete Account, or https://letsgrow.lu/delete-account
Privacy requests: privacy@letsgrow.lu
Marketplace orders
Contact the seller first for shipping or refund questions. If you still need help, email support@letsgrow.lu with your order ID.